Frequently Asked Questions

 

Thank you for visiting Savannah Sevens! To answer your questions as quickly as possible, we’ve put together a list of our most common inquiries, which might be exactly what you’re looking for. Should you have a more detailed question or need assistance with another topic not pertaining to the information below, please email us at team@savannahsevens.com and a team member will connect with you as soon as we can.

  • Q.) Do you have a storefront location?
    • A.) We do not have a brick and mortar store; Savannah Sevens is online only. You can order from our website or our app. The address to our shop is strictly our warehouse, merchandising center and offices. We are not set up for customers to shop in our warehouse.
  • Q.) What are your customer service hours?
    • A.) Customers can reach out to Savannah Sevens Monday through Thursday between 9 a.m. and 5 p.m. CST. and on Friday between 9 a.m. and 2:30 p.m. You can call or text (785) 201-8347, or you can email us at team@savannahsevens.com.
  • Q.) How do I know what size to order?
    • A.) The majority of the brands we carry are considered Young Contemporary sizing – this is a size fit that runs between junior and women’s sizes. On every product page, from tops to denim to footwear, you’ll find a detailed description about the item and how it fits. We take great pride in trying on every piece so we can provide accurate information that will help you in selecting the size that is best for you.
  • Q.) How do I return an item? 
    • A.) When returning an item, you do not need to notify us prior to sending it back. There is a Return Form on the back side of your packing slip that you need to fill out and include with your return. If you do not have your packing slip anymore, a new Return Form can be printed HERE.
    • Make sure your items are still in new condition – unwashed, unworn, makeup and deodorant free, smoke free, and with tags still attached. Merchandise must be postmarked within 14 days of the confirmed delivery date shown on your order’s tracking number. For an outline of our complete return policy, visit HERE.
  • Q.) Can a sale item be returned?
    • A.) If you received a one-time promotional discount on a regular price item, such as 20% off your first in-app purchase, you will receive a refund in your original form of payment for the exact amount you paid. If that promotional discount was applied to a sale item, you will receive store credit.
    • Any merchandise that has been marked down may only be returned for store credit. Items that are additionally discounted through a sale OR where the discount is 50% or greater, returns are not accepted. Any item that is marked *FINAL SALE* is not eligible for return.
  • Q.) Can I make an exchange?
    • A.) We do not offer exchanges. This is due to order volume & high risk of sellouts. If you are needing a different size, we suggest promptly placing a new order for it before it sells out. Then, follow up with the return of the original item.
  • Q.) When products and sizes are out of stock, when will you get more in?
    • A.)  If an item is still visible on the website and listed as “Sold Out,” we are working on restocking this item. If an item you are looking for is not shown on the website, this means we no longer carry it and are unable to get it back in stock. We do not offer pre-orders on any products, and we do not have any firm delivery dates on out of stock products. We always suggest signing up for a restock notification message.
  • Q.) How do I sign up for a restock notification?
    • A.) If you would like to be notified when a style or size has been restocked, you can sign up for a notification. Go to the product page, select the size you need, then click “Notify Me When Available.” You can choose to receive a text message or email.
  • Q.) How do I get an issue with my order fixed?
    • A.) If you encounter a problem with your order, such as receiving the wrong item or damage to the product, please contact us within 4 days of delivery at team@savannahsevens.com.
  • Q.) Is Route Package Protection a requirement with my order?
    • A.) Route Package Protection is automatically added to your order, however, you can always unselect the option in either the cart or checkout section. If your package gets lost, damaged or stolen while in route, the Route Package Protection option provides for a quick resolution. When you do not have this shipping insurance, it could take weeks to get an item replaced or refunded while a claim is opened and processed. For more information on Route Package Protection, click HERE
  • Q.) What are your shipping details?
    • A.) All orders are packed within one to three business days of them being placed. We utilize UPS Ground for shipping, which takes about one to five business days in the U.S. depending on the destination. All international orders are shipped via USPS Priority Mail - International, which takes about six to ten business days. For more information on shipping pricing, click HERE
  • Q.) How do I use a gift card or store credit?
    • A.) When you are checking out and want to redeem your physical or email gift card or store credit, enter the 16-digit code where it says “gift card or discount code,” and your gift card/store credit will be applied to your order.
  • Q.) How do I use my reward points?
    • A.) You can use your reward points when ordering on either the website or the app. First, you need to have created an account and you should be signed in.
    • For purchases on the website, scroll to the bottom of the homepage and click on Rewards. Then, scroll down to the Redeem Rewards section. Select Redeem My Points and then choose the dollar amount you’d like applied to your order.

    • For purchases in the app, click the “star” in the top right corner when you are in your cart. This will bring up how many points you have and for how much you can redeem them.

  • Q.) Do you have an app from which I can order?
    • A.) Yes! Download the Savannah Sevens app HERE. With your first in-app purchase, you will receive 20% off.

Thanks for shopping with Savannah Sevens and we hope this information has been helpful!

- S7s Team