Returns

We accept returns on eligible items postmarked within 14 days of delivery. Returns received after 14 days will not be accepted.

  • FREE U.S. return shipping is available when Shipping Protection + Free Returns is purchased at checkout for $3.98

  • Shipping Protection + Free Returns cannot be added after an order is processed

  • If a Savannah Sevens pre-paid return label is used without Shipping Protection + Free Returns, a $9 return shipping fee will be deducted from your refund

  • Refunds are issued to the original form of payment or as Savannah Sevens store credit (eGift Card)

  • Refunds cannot be issued to alternate cards or payment methods

  • Returns are processed within 3–5 business days of receipt

START A RETURN

 

 

Return Condition Requirements

All items must be returned in new condition:

  • Unwashed, unworn, unaltered

  • Free of makeup, deodorant, smoke, stains, pet hair, or damage

  • Original tags must be attached

Footwear:

  • Returned in the original shoe/boot box

  • Shoe/boot box must be placed inside another shipping box

  • No labels, tape, or markings may be attached to the shoe/boot box

Earrings:

  • Final sale and not eligible for return due to hygiene reasons

 

 

Items Not Eligible for Refund or Store Credit

The following items are final sale and cannot be returned, refunded, or exchanged:

  • Returns received after 14 days of delivery

  • Original shipping charges and fees

  • Savannah Sevens Gift Cards

  • Items returned damaged, worn, altered, washed, or without tags

  • Outlet Store Items: All markdowns are part of our outlet store and are final sale.

  • Earrings

  • Items showing signs of use, including pet dander, makeup, deodorant, perfume, smoke, stains, or residue

 

 

Additional Return Information

  • Return shipping costs are the customer’s responsibility, unless otherwise noted

  • Savannah Sevens reserves the right to deny returns that show wear, damage, or use

  • Promotions, discounts, free items, and coupons will be prorated in the refund or store credit

  • Customers are limited to 7 returns within a 90-day period (excluding defective merchandise)

  • Report order errors or defects within 4 days of delivery

  • Questions? Contact us at team@savannahsevens.com

  • Rewards points and full returns details can be found HERE

 

 

International Returns

To start your return, visit our return portal HERE. 

International customers are responsible for all return shipping costs, including duties, taxes, and customs fees. Original shipping charges, duties, and taxes are non-refundable.

International returns must be postmarked within 14 days of delivery and meet all Return Condition Requirements. Returns received outside this window or not in acceptable condition will not be accepted.

Ship international returns to:

Savannah Sevens
2796 N Muir Rd
Salina, KS 67401
United States

We strongly recommend using a trackable shipping method, as Savannah Sevens is not responsible for lost or delayed international return shipments.

International returns are processed within 3–5 business days. Refunds will be issued to the original form of payment or as Savannah Sevens store credit, in accordance with our return policy.

 

 

Product Guarantee

We stand behind the quality of our products and guarantee items against manufacturing defects when reported within 4 days of receipt.

This guarantee does not cover:

  • Normal wear and tear

  • Improper use or care

  • Accidents

  • Alterations or unauthorized repairs

  • Failure to follow care instructions

Lost in Transit (Not Delivered)

If your package is lost in transit and not marked as delivered, please contact us at team@savannahsevens.com.

  • We will file a claim with the carrier on your behalf
  • For orders without Shipping Protection, coverage is limited to $100 through the carrier 
  • If Shipping Protection was purchased, we will assist in resolving the issue according to coverage

*US Shipments only*

Delivered Packages (Not Received / Theft)

If your tracking shows delivered, the package is considered fulfilled by the carrier.

Savannah Sevens is not responsible for packages that are stolen after delivery, and these orders are not eligible for refund or replacement.

We recommend:

  • Checking around your delivery location
  • Contacting neighbors or household members
  • Reaching out to the carrier for delivery details

*US Shipments only*

Shipping Protection + Free Returns

Shipping Protection covers packages that are:

  • Lost in transit (not delivered)
  • Damaged during shipment

Shipping Protection does not cover packages that are marked as delivered, including lost or stolen packages after delivery.

*US Shipments only*

Damaged Packages

If your order arrives damaged, you must contact us within 4 days of delivery with photos of:

  • The item(s)
  • The packaging

We will file a claim and assist with a resolution.

*US Shipments only*