Full Refunds

Earning Points

• If a customer's order is marked as Refunded in Shopify, any points earned from the purchase will be removed from that customer's account
• It is possible for a customer's point balance to be negative in certain situations. For example, if the customer submits a purchase and gets points, then applies those points towards another purchase, then returns the first item. The points will be removed from their account, but they've already "spent" them, resulting in a negative point balance.
  Another example:  A customer made a purchase and earned 50 points for it. They then apply those 50 points for a discount on a second purchase and now have a 0-point balance on their account. If they return the first item, 50 points are removed from their account (which is still 0) bringing their total point balance to -50 points.
• When a customer makes a purchase for a sum that isn't a round number (whole dollars only), their point balance will be rounded down to a whole number. The same applies for refunds.
  
  Another example: A customer made a purchase for $49.95. The amount of points they receive is rounded down to a whole number, giving the customer 49 points.  If they return the purchase, 49 points will be deducted from their rewards account.

Spending Points

If a customer's order is marked as Refunded in Shopify (100% refunded), and a reward discount was used, the points used for this discount will return to the customer's account.

Earning Points

If a customer earned points on a purchase and then that purchase is partially refunded, their points are reversed. They then earn points only for the remaining amount. 

For example: If a customer earned 100 points for spending $100, and is then partially refunded $75, the number of points earned would get reduced to 25 - the remaining amount paid by the customer.

Spending Points

If a customer earned points on a purchase and applies those points towards a purchase, and then that purchase is partially refunded, Yotpo will not return the points used to redeem the reward coupon but will only return points for the amount returned.

For Example:
A customer adds $100 of product to the cart and applies a $20 coupon (which they received redeeming 200 points). Their total now is $80. If their purchase gets partially refunded with $70, Yotpo will not return any of the points used to buy the $20 coupon back to them. The number of points earned would be reduced to 10.